The ONLINE Rental Exchange is the next generation in tenant screening, credit risk, and bad-debt management solutions for affordable, conventional, and student housing properties. We provide customers with identity verification, rental deposit decisions and fully detailed credit files over the Internet or through your current property management platform to assess the potential risk of your prospective tenants. The ONLINE Rental Exchange offers property managers a comprehensive solution to screening new tenants.
ONLINE is #1 because we offer The Exchange Advantage. ONLINE Rental Exchange allows you to report evictions, property damage, late payments, or monies owed to you by former tenants to all other Rental Exchange customers. In return you receive any negative information on your prospective tenants submitted by other Rental Exchange users. This allows you to protect your property from prospective tenants who have damaged property or skipped out on rent in the past.
As your total solution to eliminate bad debt, ONLINE's collection services are able to leverage the Exchange data. Before collection efforts are made on accounts, they are run against a database unlike any other in the collection industry. Imagine being able to update bad phone numbers and addresses with accurate data every time your debtor applies for a lease or utility service. At ONLINE, this is a reality. Every day our Rental Exchange updates hundreds of new addresses and phone numbers providing you with the most up-to-date information available. No other collection agency can offer this type of service to its customers.
Do you know with certainty if the individual applying at your property will be able to pay the rent on time or even at all? If you're not using the ONLINE Rental Exchange, your answer is likely "no."
The ONLINE Rental Exchange instantly shows you what type of credit risk each applicant poses to your business. This allows you to make accurate, objective, credit-based decisions on your prospective tenants every time.
You can check the criminal background of a prospective tenant instantly with ONLINE Rental Exchange! The Rental Exchange uses the most up-to-date national criminal databases to deliver state-wide and county-wide felony and misdemeanor conviction records.
ONLINE’s access to nationwide databases allows us to deliver the most thorough background check at the best price, allowing you to protect your property and other tenants.
It’s important to know your prospective tenants, and with the ONLINE Rental Exchange you will be provided fast, accurate information. You can check the background of a prospective tenant instantly.
No matter who they are or what state they are from, our report will quickly and efficiently show you if your applicants have been previously evicted. ONLINE uses the most up-to-date national databases. This lets us deliver you with eviction information and the most thorough background check at the best price, allowing you to protect your property.
When all of your attempts to collect from tenants who have skipped out owing you money have failed, refer the account to ONLINE Information Services. ONLINE has been in the collection business for almost 60 years, and has the technology and professional staff to locate and collect from those who owe you money.
ONLINE Information Services offers the Exchange Advantage, which allows you to report evictions, property damage, late payments, or monies owed to you by former tenants to all other Rental Exchange customers. In return you receive any negative information on your prospective tenants submitted by other Rental Exchange users. This allows you to protect your property from prospective tenants who have damaged property or skipped out on rent in the past. No other collection agency can offer this type of service to its customers.
ONLINE offers clients flexibility and professionalism. From our client support staff, to our collections team and leading edge technical personnel, we strive to anticipate our clients’ needs and make it easy for you to do business with us.
As part of our commitment to your success, our experienced Client Relations Staff is available to answer questions during the setup process and continuing through your partnership with us. When you call us, you will speak with a Client Relations Representative dedicated to supporting you and your organization, not an answering machine or automated service system.
We pride ourselves on unmatched customer service and support. The overall experience and service delivered by our staff has some of our clients continuously using our services for over 25 years.
Our collectors are highly trained and know how to collect your rental accounts. Our training program is one of the best in the industry and is emulated by other agencies nationwide because it is extremely effective. We do this by treating consumers the way we want to be treated. We do not believe in fear and intimidation tactics. We educate consumers and help them see the advantages of paying in full now. What this means for our clients is that we return more money in less time – ultimately eliminating your bad debt.
We offer secure web-based platforms, and when possible utilize automation and other technology options. ONLINE is continuously striving to make our processes better, which translates into more dollars recovered, less headaches, and greater competitive advantage for our customers.
ONLINE has successfully partnered with property management software vendors to integrate our services with several industry-leading platforms. Determine delinquency risk, prevent application fraud, and instantly view criminal and eviction histories all through your existing system!
Access the power of the ONLINE Rental Exchange through your current property management software! ONLINE’s partnership with the following vendors allows our clients to eliminate bad debt directly through their existing software.
Don’t see your vendor listed? Interested in activating ONLINE’s services within your system? Please contact Sales for assistance.
Software vendors interested in partnering with ONLINE, click here.
“I think ONLINE is an excellent tool not only for determining a deposit, but for verifying a new customer’s identity. This also protects other individuals that someone may be trying to steal the identity of.”
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“Thank you so much for the ongoing training you provide. It is very beneficial in keeping current with ways to serve our members while keeping our company’s best interest in mind.”
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“We are very satisfied with ONLINE’s services. Before ONLINE, it was hit or miss. Now we trust what we find and can move on with our work.”
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“We are up and running and loving the service!”
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“ONLINE provides us with the information we need to make fair decisions and provides protection against fraud. The technical support is great and they offer ongoing training for their product.”
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ONLINE’s proprietary Exchange Advantage prevents customers from moving between service areas without paying you and your industry peers. This added layer of protection helps you prevent bad debt at the point of application by accurately assessing a deposit or making the correct leasing decision. And allows ONLINE to recover your bad debt on the back end by capturing and updating debtor contact information in real time.
The Exchange is designed to capture, track, and report industry specific payment history in real time from our members; this network was designed to eliminate your bad debt.
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